Customer Care

At Jasmine Art, every piece is made to order with care and precision. We ensure your order is processed quickly and delivered safely.

Delivery times

• UAE: 2–3 business days
• Same day delivery: 50 AED
• International: varies by destination

Shipping costs

International shipping charges are calculated after the order is confirmed, based on your delivery location and the size of the order.

Shipping from

Jasmine Art, Dubai - UAE

Full details: Shipping & Returns

We care about your satisfaction. If something isn’t right, we’ll work to resolve it.

Refund & replacement eligibility

• Incorrect Item Received → We'll send the correct one or refund you
• Defective Product → Eligible for replacement or refund after inspection
• Damaged in Transit → Verified damages are refunded or replaced

Returns policy

• Custom orders are non-returnable for size or design selection errors
• Return requests must be made within 30 days of delivery
• Pre-approval is required before returning any item
• Custom-made and discounted items cannot be returned

To request a return, email hello@jasmineart.ae with your order number and reason.

Refund timeline

• Refunds processed within 3–45 days, depending on payment provider
• Cash or cheque refunds within 14 days
• All refunds are in AED using the original payment method

Return shipping

• Customers are responsible for return shipping costs
• Shipping fees are non-refundable
• Use a trackable service — we cannot guarantee receipt otherwise

Full details: Shipping & Returns

Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.

Pay with Visa, Mastercard, Apple Pay or Tabby at checkout.

All refunds are in AED using the original payment method.

We Stand By Our Craftsmanship — Quality That Lasts A Lifetime.

Damaged or defective artwork

In the rare event your artwork is damaged during transit, kindly email us clear photographs of the package and the artwork within 14 days of delivery. We will promptly arrange a priority replacement at no additional cost to you.

• Defective Product → Eligible for replacement or refund after inspection
• Damaged in Transit → Verified damages are refunded or replaced

Contact hello@jasmineart.ae with your order number.

You’ll receive a tracking number via email once your order ships.

Follow your delivery on our Track Order page.

Can’t find your tracking email? Email hello@jasmineart.ae or WhatsApp us on +971 50 112 1713 with your order number.