- The withdrawal period expires 14 days after the day you receive your order. If your order consists of multiple items delivered separately, the withdrawal period ends 14 days after you receive the last item.
Right of Withdrawal
At Jasmine Art, we want you to be fully satisfied with your purchase. If you change your mind, you have the right to withdraw from your purchase within 14 days without giving any reason.
To withdraw from your purchase, you must inform us of your decision by a clear statement (e.g., a letter sent by email).
You can contact us at:
JasmineArts
Email: JasmineArt@gmail.com
Website: jasart.comYou may also use our [optional withdrawal form] (if you have one), but it is not required.
If you withdraw from the purchase:
- We will refund all payments received from you, including delivery costs (except for additional costs if you chose a delivery method other than the least expensive standard delivery).
- The refund will be made using the same means of payment you used for the initial transaction, unless otherwise agreed.
- You will not incur any fees as a result of the refund.
We may withhold the refund until we have received the returned goods or until you have provided proof of having sent them back, whichever is earlier
- Delivery times are estimates only and are not guaranteed.
- JasmineArts is not responsible for delays caused by couriers or external factors beyond our control.
- Please refer to our [Shipping Policy] (if you have one) for more details.
The right of withdrawal does not apply to:
- Custom-made or personalized items
- Goods that are sealed and are not suitable for return due to health protection or hygiene reasons, if unsealed after delivery
- Digital downloads or digital products once the download or access has begun