Rug Shipping & Returns

Production Time

• Every rug is custom-made to order. Production takes approximately 8 to 11 weeks from order confirmation, before delivery.

Shipping & Delivery

• UAE: FREE delivery on every rug.
• GCC & worldwide: We ship internationally. Please contact us for a shipping quote after placing your order: email hello@jasmineart.ae or WhatsApp +971 50 112 1713.

Returns & Exchanges

• Custom-made carpets: Custom-made carpets are produced according to the client's approved design, colour and size. Therefore, all custom-made carpets are non-returnable, non-refundable and non-exchangeable.
• Damaged in transit? Email us clear photos of the damage within 30 days of delivery and we will arrange a replacement at no extra cost.

Questions? Contact us at hello@jasmineart.ae.